Visiting during COVID: What to Expect

At the Barbican

The Barbican plans to reopen its doors to the public on Monday 17 May, in line with the government's roadmap to easing lockdown restriction, and we hope for socially-distanced audiences to join us for concerts from Tuesday 18 May. Before lockdown, 95% of Barbican visitors said they felt safe or very safe in the venue.

Click here for full details of the Barbican’s essential safety information. You can find a summary of some frequently asked questions below. Please note that this information is subject to change in line with the latest developments and government guidance on easing lockdown restrictions.


Before your visit

When and how can I book tickets?

Booking for concerts at the Barbican in May and June will open as follows:

Mon 19 & Tue 20 Apr: LSO Friends
Wed 21 & Thu 22: Barbican Patrons & Members
Fri 23 Apr, 10am: Public booking

All tickets must be booked online in advance: booking is currently only available online, and tickets will not be available to purchase on the door.

How are seats in the Barbican Hall arranged?

The Barbican Hall has been configured for social distancing with fewer seats available, set as single tickets or in groups of twos, threes and fours. Clusters are separated by at least one empty seat and people from different household groups will be at least 1 metre apart from each other when seated. We ask you to not swap seats so we can maintain a safe distance between you and other groups.

How will I receive my tickets?

We’ve gone digital to avoid passing items between staff and audience members. When you book online, you will automatically receive an email from the Barbican with your ticket attached. Show this on your smart phone when you arrive, or print it off at home and bring it with you.

What happens if a concert is cancelled or postponed?

In the event of cancellations or postponements, all audience members will be given the option of a refund, exchange or credit.

What should I do if I or someone I know has Coronavirus symptoms?

Please stay at home if you are experiencing any symptoms of Covid-19 (these are listed on the NHS website here) or if you’ve recently been in contact with someone who has the virus.

Tickets can be exchanged for another LSO concert or credit vouchers valid for six months, provided they are returned to the Box Office at least 24 hours before the performance. 

What access provisions are in place?

The Barbican is a fully accessible venue, and we encourage visitors with access requirements to join the Barbican Access Membership scheme. Click here for further access information, or find out how to join the Barbican Access scheme here.


During Your Visit

Entering the Barbican

When you arrive, you will be asked to show your ticket at the Silk Street or Lakeside entrance. All other entrances to the Centre are currently closed.

How do I get to the Barbican?

Barbican Centre
Silk Street
London EC2Y 8DS

We use what3words to make our venue more accessible. 
The exact entrance for the Barbican Centre can be found at ///planet.work.spicy
Find out more about what3words

London Underground

Nearest stations:

  • Barbican (Circle, Metropolitan and Hammersmith & City lines)
  • Moorgate (Northern line)
  • St Paul's (Central line)
  • Bank (Northern and Central lines)
  • Liverpool Street (Central, Circle, Metropolitan and Hammersmith & City lines)
  • Mansion House (Circle and District lines)

To plan your journey and for up to date travel information, visit the Transport for London (TfL) website.

National Rail

Nearest stations:

  • Liverpool Street
  • Farringdon
  • Blackfriars
  • Moorgate
  • Cannon Street

Bus

Bus Route 153 runs directly past the Barbican along Chiswell Street. We are easily accessible by bus from around the city; plan your journey using the TfL Interactive Bus Map.

Coach

Coaches may set down and collect passengers in Silk Street. Limited coach parking is available in the nearby metered bays. For further information telephone +44 20 7606 3030, asking for Parking Services.

Taxi

The nearest taxi rank is located outside Linklaters opposite the Silk Street entrance.

Car parking

Barbican car parks operate a pay-on-foot system. For a full list of car park prices please visit the Barbican website.

The Barbican is well sign-posted and has four car parks, all of which can be accessed from Silk St. There is a height restriction of 1.85 metres (6'1").

Disabled patrons can obtain a free car park voucher by presenting their orange badge at the Box Office, Information Points and kiosks in Cinemas 1 and 2. The best place to park is in Car Park 3 off Silk St.

Bicycle

Cycle racks are available at the entrance to Car Park 5 and exit to Car Park 3 and helmets and equipment can be left in our free cloakrooms. Our nearest TfL Bicycle Hire docking station is on Silk Street.

Plan your journey using the TfL Cycle Journey Planner.

What checks are in place for people entering the Barbican?

We are required to collect contact details for each individual coming into the Barbican Centre.Guests will be asked to scan the NHS Test and Trace QR code on arrival. If you don't have a smartphone (or can't download the app) Barbican staff can help by taking details manually.

What safety measures are in place once inside?

The Barbican is following Government guidance to make sure the whole building is Covid-secure, and you can see the measures they are taking on their website.

Please be aware that visitors are asked to wear face coverings at all times while in the centre, unless exempt.

What facilities are open at the Barbican?

Foyer spaces are for access only, but you can meet people and socialise on the Lakeside terrace, or in the Barbican Kitchen and Cinema Café, both of which will be open for refreshments taking card payments only.

Toilets, including accessible toilets, are available in the Barbican Kitchen on Level G and on Level 3 near the Gallery. Barbican staff will be there to direct you.

The cloakroom remains closed.

Free wifi in the Barbican Centre is provided by The Cloud. To access the network, switch on your Wifi device (smartphone, tablet, or laptop) and ensure that Wifi is enabled. Select ‘The Cloud’ from the available network list, and open your internet browser. You will see The Cloud landing page. First time users can follow the simple one-time registration process, otherwise you are prompted to log-in and can begin using the Wifi service.

Visit the Barbican website for more information.

Are concert programmes available?

We have replaced our usual programmes with two different alternatives, which will be available from lso.co.uk/programmes prior to the concert.

Our digital programmes can be viewed on your computer, mobile or smart device before or after the concert.

You can print out a reduced ‘print-at-home’ version and bring it to the Barbican if you would prefer. Please consider the environmental impacts of printing, and recycle your programme after use.


At LSO St Luke's

LSO St Luke's remains closed to the public, but we will welcome audiences to concerts again after 17 May, in line with the government's roadmap to easing lockdown. 100% of concertgoers in the Autumn said they felt safe at LSO St Luke’s and considered the safety measures in place to be 'good' or 'very good'.

Click here for full details of how we are keeping activity at LSO St Luke's safe. You can find a summary of some frequently asked questions below. Please note that this information is subject to change in line with the latest developments and government guidance on easing lockdown restrictions.

Before your visit

When and how can I book tickets?

Booking for Free Friday Lunchtime Concerts will go on sale two weeks prior to each performance.

All tickets must be booked online in advance: booking is currently only available online, and tickets will not be available to purchase on the door.

How are seats at LSO St Luke's arranged?

The Jerwood Hall has been configured for social distancing with fewer seats available, set as single tickets or in groups of twos. Clusters are separated by at least one empty seat and people from different household groups will be at least 1 metre apart from each other when seated. We ask you to not swap seats so we can maintain a safe distance between you and other groups.

How will I receive my tickets?

We’ve gone digital to avoid passing items between staff and audience members. When you book online, you will automatically receive an email with your ticket attached. Show this on your smart phone when you arrive, or print it off at home and bring it with you.

What happens if a concert is cancelled or postponed?

In the event of cancellations or postponements, all audience members will be given the option of a refund, exchange or credit.

What should I do if I or someone I know has Coronavirus symptoms?

Please stay at home if you are experiencing any symptoms of Covid-19 (these are listed on the NHS website here) or if you’ve recently been in contact with someone who has the virus.

Tickets can be exchanged for another LSO concert or credit vouchers valid for six months, provided they are returned to the Box Office at least 24 hours before the performance. 

What access provisions are in place?

LSO St Luke's remains fully accessible during this time. The one-way route through the venue includes step-free access, with ramps in the churchyard outside the venue and an accessible lift inside.

There is an accessible toilet on the lower floor, with lift access, and stewards on hand to help you throughout your visit.

Seating is accessible for wheelchair users and their companions inside the Jerwood Hall.

Please visit this page or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. at any point ahead of your visit to let us know more about how we can support you. 


During Your Visit

Entering LSO St Luke's

When you arrive, you will be asked to show your ticket. You will be notified in advance whether you should enter via the South gate or West gate.

How do I get to LSO St Luke's?

LSO St Luke's
161 Old Street
London EC1V 9NG

We use what3words to make our venue more accessible. 
The exact entrance for LSO St Luke's can be found at ///pass.panels.zeal
Find out more about what3words

London Underground

The nearest Underground station is Old Street, on the Northern line (Bank branch). Take the left-hand ramp out of Subway 4 when leaving the station and walk straight ahead of you, west on Old Street - the spire of LSO St Luke's will be visible. LSO St Luke's is on the right hand (north) side of the street.

To plan your journey and for up to date travel information, visit the Transport for London (TfL) website.

National Rail

The nearest station is Old Street (for Great Northern services), but Liverpool Street, Farringdon, Blackfriars and City Thameslink are all within walking distance.

Bus

Services running to LSO St Luke's are 55, 243 (stop nearest to LSO St Luke's), 43, 76, 141, 205, 214, 271. We are easily accessible by bus from around the city.

Plan your journey using the TfL Interactive Bus Map.

Car parking

The nearest NCP parking is at the Barbican Centre. For full details please visit the Visitor info: Barbican page. There are occasionally disabled parking spaces available, but these must be booked in advance by calling LSO St Luke's on +44 20 7490 3939.

Bicycle

Cycle racks are available on Mitchell Street, just around the corner from LSO St Luke’s. There are TfL Cycle Hire Docking Stations located by Finsbury Leisure Centre and on Bath Street. You can find the nearest docking station and bike availability on the TfL website.

What checks are in place for people entering LSO St Luke's?

We are required to collect contact details for each individual coming into LSO St Luke's.Guests will be asked to scan the NHS Test and Trace QR code on arrival. If you don't have a smartphone (or can't download the app) our staff can help by taking details manually.

What safety measures are in place once inside?

  • Staff and audience members must wear a face covering inside LSO St Luke's at all times unless exempt.
  • Seats in the Jerwood Hall are laid out at a safe distance from each other.
  • The hall and each seat will be cleaned between performances.
  • A one-way system is in operation so you can move safely through the venue.
  • Hand sanitising stations are positioned at the entrance and around the building.
  • Programme notes are now solely digital and donation points use contactless technology.
  • Each member of every party of visitors is being asked to provide their name and contact details, and retaining these details for 21 days, in compliance with NHS Test & Trace.
  • An official NHS QR code poster is displayed at the entrance to the venue, so visitors can 'check in' on the NHS Test & Trace app.
  • Audience members are asked not to arrive earlier than 30 minutes before concerts.

What facilities are open at the LSO St Luke's?

Toilets, including accessible toilets, are available on the lower ground level. LSO staff will be there to direct you.

Please note that there is no café or cloakroom access.

Are concert programmes available?

We have replaced our usual programmes with two different alternatives, which will be available from lso.co.uk/programmes prior to the concert.

Our digital programmes can be viewed on your computer, mobile or smart device before or after the concert.

You can print out a reduced ‘print-at-home’ version and bring it to the LSO St Luke's if you would prefer. Please consider the environmental impacts of printing, and recycle your programme after use.

Click here for more details of how we are keeping activity at LSO St Luke's safe.