Violins

Violins

Online Booking FAQs

Is there a booking fee?

Yes. Booking fees are per transaction and not per ticket: 
- £3 online booking (Barbican Centre) or £0.60 (LSO St Luke's)
- £4 telephone booking (Barbican Centre) or £0.70 (LSO St Luke's)

Can I exchange my tickets?

Tickets can be exchanged for another performance or credit vouchers valid for six months. There is an administration fee of £2 per ticket exchanged. Additional payment will be required when exchanging for tickets of a higher price. You must return your tickets to the Barbican Box Office, Barbican Centre, London EC2Y 8DS, to arrive at least 24 hours before the performance.

Tickets received less than 24 hours before the performance will only be offered for sale once all other tickets have been sold. If your tickets are successfully re-sold, you will receive a refund of the value for which they are resold minus an administration fee of £2 per ticket.

What is your refund policy?

Tickets can be exchanged for another performance or credit vouchers valid for six months. There is an administration fee of £2 per ticket exchanged. Additional payment will be required when exchanging for tickets of a higher price. You must return your tickets to the Barbican Box Office, Barbican Centre, London EC2Y 8DS, to arrive at least 24 hours before the performance.

Tickets received less than 24 hours before the performance will only be offered for sale once all other tickets have been sold. If your tickets are successfully re-sold, you will receive a refund of the value for which they are resold minus an administration fee of £2 per ticket.

If for any reason you are unhappy with your CD, please contact LSO Live via email, or speak to David Millinger, LSO Live Production Manager on +44 (0)20 7588 1116. You can return the CD to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.

Full refunds can be issued on LSO Friends memberships and Donations. If you require a refund, please contact the Friends Administrator on +44 (0)20 7588 1116 in the first instance, who will arrange for the refund to be made.

Is VAT included in my booking?

20% VAT (value-added tax) is included in the price of all concert tickets.

CDs ordered within the UK or EU also include VAT, but it does not apply to orders outside these regions. VAT will be automatically deducted from CD orders to regions outside the UK and EU. Postage charges, donations and memberships are not subject to VAT.

What does it mean if a concert is 'sold out'?

If a 'Sold Out' button appears underneath the details for a particular concert, it means there are no more tickets available. However, sometimes returned tickets become available for sale. You should telephone the Barbican Box Office on +44 (0)20 7638 8891 a few days before or on the day of the concert to find out if there are any returns available.

If you have a UK mobile phone you can join our SMS Return Queue by texting LSO RETURNS to 60123. You will receive a free text message alerting you to any tickets returned for sale.

Will you post my tickets to me?

Yes, provided that you have not booked a concert taking place within the next 7 days. If you have booked a concert taking place during the next week, you will need to collect your tickets as follows:

For Barbican concerts, collect your tickets from the Stalls Box Office on level minus one, which opens 90 minutes before a performance.

For LSO St Luke's concerts, collect from the box office desk in the entrance to LSO St Luke's, which opens 60 minutes before a performance.

You can also collect your tickets at any other time from the Advance Box Office just inside the Silk Street entrance to the Barbican.

What credit/debit cards do you accept?

We accept Visa, MasterCard, American Express and Maestro credit and debit cards.

How are currencies other than UK Pounds handled?

If you normally receive your card statement in a currency other than UK Pounds, your credit card company will convert the transaction into your own currency on your statement.

Can I purchase tickets at the same time as CDs, donations or memberships?

No. We have separate booking processes for tickets, and for CDs and memberships.

 

Can I book tickets for any LSO concert via this site?

You can book all LSO concerts taking place at the Barbican on this website, and for certain events at LSO St Luke's. Where possible we provide box office details for concerts taking place at other UK venues or outside the UK.

Can I book my concert tickets at any time?

Yes, this is a 24 hour booking system. Please note that online booking closes 90 minutes before the start of the performance. Booking can still be made on the phone on +44 (0)20 7638 8891 and in person up to the start of the concert.

Can I make a Group booking?

Yes. A variety of benefits is available for groups of 10 or more. For details please visit our Groups page. Unfortunately group bookings cannot be made online - please telephone on +44 (0)20 7382 7211.

Can I make a series multi-buy booking?

Yes. Please note that you must purchase the same number of tickets for each concert in your booking for the discounts to apply. The discount levels are as as follows: Book the same number of tickets for 3-4 concerts and enjoy a 15% discount. Book 5 or more concerts and enjoy a 20% discount. Exclusions apply and discounts cannot be combined (for example, concession tickets are not included in multi-buy series).

How do I use my discount promotion code?

If you have a promotion code to claim a discount you should enter it into the box, click enter and choose the number of tickets you require at the discount. Your new total will be shown below the box.

How do I know which password to use?

When you have selected the concert or concerts you'd like to book, you'll be asked to log in. You will need to select one of the following options at this point:

1. I have never booked for anything at the Barbican before - you will need to register as a new user. Follow the easy steps.

2. I have used the LSO website to book tickets before - enter the email address and password you used last time.

3. I have used the Barbican website (www.barbican.org.uk) before - enter the email address and Barbican website password you used last time.

4. I have booked tickets using the Barbican Office (ie for any event at the Barbican) on the phone/by post before, but have never booked online. In this case, you will have automatically been setup for online booking with a default password consisting of your LSO/Barbican Customer Number followed by the first four digits of your post code e.g. 123456EC2Y. Use this customer number and your default password to login.

Where can I find my LSO/Barbican Customer Number?

Your LSO/Barbican Customer Number is printed on any tickets you have purchased from us or mailings you may have received from the LSO promoting events. 

What do I do if something goes wrong when I'm using the online booking/ticket purchase/donation system?

Please send us an email including the following information:

1. Where you are using your computer (eg at home, at work, in college)
2. The operating system you are using (eg Mac OS X, Windows XP, Windows Vista)
3. The browser you are using (eg Internet Explorer, Firefox, Safari)
4. If known, the version of the browser you are using (eg Internet Explorer 8, Firefox 3)
5. A description of what happened when you tried to use online booking
6. Details of any error messages you received

For ticket problems send your email to tickets@lso.co.uk
For all other problems send your email to lsolive@lso.co.uk
If you require assistance immediately or late in the evening and at weekends, please call the Box Office team on 020 7638 8891, they are open Monday to Saturday 10am - 8pm, Sun 11am - 8pm.

Is the LSO online booking system secure?

Making bookings, purchases or donations on this website is easy and secure. We know of no documented cases of credit card fraud using our shopping system over the Internet.

Can I book wheelchair spaces online?

No. Our disabled visitors are advised to become a member of the Barbican Centre's Access Scheme and book via the Barbican Box Office so that specific requirements - such as carers, wheelchairs and needing information in alternative formats - can be taken into consideration when booking. Disabled visitors may be entitled to discounts on tickets through this scheme.

Find out more about the Barbican's Access Scheme and join online on the Barbican website

Contact the Barbican's Access Officer on access@barbican.org.uk or telephone 020 7382 7389/7083 during office hours.

Barbican box office: tickets@barbican.org.uk or +44 (0)20 7638 8891.


Event Calendar

< August 2014 >
M T W T F S S
 
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
17
18
19
20
21
25
26
27
28
29
31
 

 
 
Mind Unit - websites, content management and email marketing for the arts